MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
1. Contact Seller
Go to your order history and select the item. Discuss the issue with our team and see possible solutions.
2. Apply for Refund
If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 15 Days
Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact Yooobidali from the order detail page to escalate your dispute.
Free Return
Sellers that offer ‘Free Return’ to yooobidali website that means yooobidali customers will enjoy free return service. Service will have ‘Free Return’ icon on their item details page. With ‘Free Return’ service, you get 7 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast
Easy
• Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.
• Remember to select ‘Return Goods” while opening the dispute.
Fast
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).
Service Scope
• In addition, not all products on Yooobidali.com include the Free Return service. The Yooobidali can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.Return
Return Shipment Fee
• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Local Return
Sellers that offer ‘Local Return’ service to yooobidali that will have the above ‘Local Return’ icon on their item details page. With ‘Local Return’ service, so yooobidali customers may initiate free retun on yooobidali dashboard>return section, you could get 10 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason.
Return Shipment Fee
The return shipping costs to the designated local return address are borne by the buyer.
Statutory Rights
yooobidali is a platform that buy products from vendors (as ordered by the customers) and sell to the customers. so yooobidali does not guarantee of return, refund but all refund and returns , disputed issues by the customer will be pursue to vendors on behalf of customers and final decision of refund, return/free return will be taken by the vendors all the refund, The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on the customer location as buyer.
Please be noted Yooobidali guarantee of the 100 percent returns & refunds of dispatched wrong products for example a customer orderd X product and yooobidali provides y product (not as per customer’s order) here yooobidali guarantee 100 percent free returns & refunds customer must initiate the return & refund request within the 7 days of dispatch wrong product’sStill have questions? We’re always here to help.
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